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There isn’t a consensus out there on the best way to place room requests at Disney resorts, so I will just share my strategy and my results. First, the results: I have ALWAYS had all of my requests met on every trip I’ve made to Disney. I’ve heard lots of folks complain that they didn’t get their room requests met, so clearly I am doing something right!
There are basically three ways to add room requests to your reservation:
- During the online check-in process
- By calling Disney and asking for the requests to be added to your reservation
- By faxing a room request directly to your resort’s room assigner (with a free online fax service because you likely don’t have a fax machine!)
When I complete the online check-in process (which is the same whether you booked your room with DVC points, directly with Disney, or with a travel agent), I always add my top priority room requests if they are available.
As an example, for our last stay in a Standard View Studio at Animal Kingdom Lodge, my top priorities were to be close to the lobby and have a partial view of a savanna. Though rooms with full savanna views are a separate booking category, you can actually see animals from many standard view rooms at both Jambo House and Kidani Village. During online check-in, there was not an option to request a partial savanna view but “close to lobby” was an option, so I just chose that.
I personally have had great success with “faxing” my requests to the room assigner at my resort. I upload my fax in a word document to the website FaxZero.com which then sends it off to my Disney resort (I find the fax number for my resort with a quick web search). I aim to fax my room request 5-7 days before my check-in date.
As you can see from my example above, I try to be as brief and cordial as possible. I also mention where I’m from and the fact that I am a repeat visitor because I figure it never hurts to make a personal connection. You can download my fax template in a Microsoft Word document here!
I also try to be more general than specific in my requests. I don’t ask to be in a certain room or section of the resort – instead I ask to be as close as possible to whatever is most important.
For our stay in a standard room at Caribbean Beach I considered requesting one of the villages that are closest to the pool, but I instead decided to just request being as close to the pool as possible. We ended up being placed in a preferred room, which are closest to the pool and normally cost an extra $40 per night. I was glad I made my request as general as possible because I think it contributed to our magical upgrade!
This past November I actually received a phone call from the room assigner at Pop Century a few days after I faxed my request. She called to check if the room she assigned would work for us, and it was perfect. In my experience, you can trust that an actual person will see and address your room requests when you send them via fax.
Many others will suggest calling Disney to add your room requests to your reservation. However Disney has recently made it difficult (if not impossible) to call the front desk of any of it’s resorts. You will be re-directed to a general Walt Disney World Resort reservation line if you try to call a resort directly, and a cast member will add room requests to your reservation in the computer system. I am sticking with faxing my requests since I have had so much success with this approach in the past and I’m not able to talk to some directly at the resort when I call.
I’ve been lucky to always get my rooms requests met, including getting connecting rooms, special views, and proximity to amenities and transportation. I believe this is mostly due to the fact that I do some background research, limit my requests, and submit my requests in the most effective way possible. I wish you lots of luck in applying these tips and tricks and I hope you receive the best possible room on your next trip to Walt Disney World!