Since Disney World resorts are huge and spread out, where your room is located at your resort really matters! You want the room with the best possible location and a view of something nice to look at that’s NOT the parking lot.
Luckily, Disney World hotels accept room requests from guests who want a specific room location or view. There isn’t a consensus out there on the best way to place room requests at Disney resorts, so I’ll share my strategy and my results.
First, the results: I have almost ALWAYS had my requests met on the many trips I’ve made to Disney. I’ve heard lots of folks complain that they didn’t get their room requests met, so clearly I’m doing something right!
Three Ways To Make Disney World Room Requests
There are basically three ways to add room requests to your reservation:
- During the online check-in process
- By calling Disney and asking for the requests to be added to your reservation
- By faxing a room request directly to your resort’s room assigner (with a free online fax service because you likely don’t have a fax machine!)
Which strategy I use depends on the requests I want to make and what’s available in online check-in.
And it’s also important to note that requests can not be guaranteed by Disney. They will be sure to let you know that requests are not guaranteed any time you make one!
Common Room Requests
Here are some common requests I make:
- Ground floor (especially when I have a stroller in tow)
- Close to transportation
- Close to pool
- A specific view (such as a fireworks view or water view)
- Connecting or adjoining rooms
Now if you want a specific view that is available as a room category, the only way to guarantee that you’ll get it is to book that specific room category. I cover the difference between booking categories and room requests in this post about how to get the best rooms at Disney World!
Next, I’ll explain my strategies for making room requests that actually work.
Add A Request During Online Check-in
When I complete the online check-in process (which is the same whether you booked your room with DVC points, directly with Disney, or with a travel agent), I always add my top priority room requests if they are available.
Each resort has its own options for requests during online check-in. Common options are specific buildings, specific views, ground floor, and an upper floor. If the requests I want to make are available, then I check them off and I’m done!
If they aren’t available, then I either call or fax Disney to add the requests to my reservation.
Faxing Your Room Request
Many Disney World resorts accept room requests via fax. I have found this to be an especially effective way of getting my room requests met!
As an example, for our last stay in a Standard View Studio at Animal Kingdom Lodge, my top priorities were to be close to the lobby and have a partial view of a savanna.
Though rooms with full savanna views are a separate booking category, you can actually see animals from many standard view rooms at both Jambo House and Kidani Village. During online check-in, there was not an option to request a partial savanna view but “close to lobby” was an option, so I just chose that and made my other request in a fax.
I personally have had great success with “faxing” my requests to the room assigner at my resort. I upload my fax in a word document to the website FaxZero.com which then sends it off to my Disney resort (I find the fax number for my resort with a quick web search). I aim to fax my room request 5-7 days before my check-in date.
As you can see from my example above, I try to be as brief and cordial as possible. I also mention where I’m from and the fact that I am a repeat visitor because I figure it never hurts to make a personal connection. You can download my fax template in a Microsoft Word document here!
Important Note: Some resorts have stopped accepting room request faxes. The resorts that do NOT accept faxes are:
- Beach Club Villas
- Boardwalk Inn/Villas
- Old Key West
- Saratoga Springs
- Wilderness Lodge & Villas
This past November I actually received a phone call from the room assigner at Pop Century a few days after I faxed my request. She called to check if the room she assigned would work for us, and it was perfect. In my experience, you can trust that an actual person will see and address your room requests when you send them via fax.
If your resort doesn’t accept faxes or you’d rather call in your request, I’ll cover that next.
Calling Disney To Add Your Request
A third way to add a room request to your reservation is to call Disney at 407-W-DISNEY.
You will have to go through a series of questions before you talk to a person, which I find pretty annoying. When you finally speak with a cast member, be ready with your resort confirmation number. He or she will use this to pull up your reservation and add your requests.
NOTE: I was recently unable to call and add a room request to a Disney resort reservation I made through Orbitz. I was trying to save time by calling but it ended up being a waste of time since they were unable to even add a room request to my reservation since it was booked with a third party. I had to fax my request anyway so I wish I had done that from the get go!
General Disney World Room Request Advice
I try to be more general than specific in my requests. I don’t ask to be in a certain room or section of the resort – instead, I ask to be as close as possible to whatever is most important.
For our stay in a standard room at Caribbean Beach, I considered requesting one of the villages that are closest to the pool, but I instead decided to just request being as close to the pool as possible.
We ended up being placed in a preferred room, which is closest to the pool and normally costs an extra $40 per night. I was glad I made my request as general as possible because I think it contributed to our magical upgrade!
I’ve been lucky to always get my rooms requests met, including getting connecting rooms, special views, and proximity to amenities and transportation. I believe this is mostly due to the fact that I do some background research, limit my requests, and submit my requests in the most effective way possible.
I wish you lots of luck in applying these tips and tricks for your Disney World room requests. If you have any questions please join the conversation in my free private Facebook group The Budget Mouse!