How To Make Disney World Room Requests + Free Printable!

Posted in Disney World
on January 11, 2019

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Since Disney World resorts are huge and spread out, where your room is located at your resort really matters! You want the room with the best possible location and a view of something nice to look at that’s NOT the parking lot.

Luckily, Disney World hotels accept room requests from guests who want a specific room location or view. There isn’t a consensus out there on the best way to place room requests at Disney resorts, so I’ll share my strategy and my results.

First, the results: I have almost ALWAYS had my requests met on the many trips I’ve made to Disney. I’ve heard lots of folks complain that they didn’t get their room requests met, so clearly I’m doing something right!

Three Ways To Make Disney World Room Requests

There are basically three ways to add room requests to your reservation:

  • During the online check-in process
  • By calling Disney and asking for the requests to be added to your reservation
  • By faxing a room request directly to your resort’s room assigner (with a free online fax service because you likely don’t have a fax machine!)

Which strategy I use depends on the requests I want to make and what’s available in online check-in. 

And it’s also important to note that requests can not be guaranteed by Disney. They will be sure to let you know that requests are not guaranteed any time you make one!

Common Room Requests

I like to be on the ground floor with a stroller

Here are some common requests I make:

  • Ground floor (especially when I have a stroller in tow)
  • Close to transportation
  • Close to pool
  • A specific view (such as a fireworks view or water view)
  • Connecting or adjoining rooms

Now if you want a specific view that is available as a room category, the only way to guarantee that you’ll get it is to book that specific room category. I cover the difference between booking categories and room requests in this post about how to get the best rooms at Disney World!

Next, I’ll explain my strategies for making room requests that actually work.

Add A Request During Online Check-in

When I complete the online check-in process (which is the same whether you booked your room with DVC points, directly with Disney, or with a travel agent), I always add my top priority room requests if they are available.

Each resort has its own options for requests during online check-in. Common options are specific buildings, specific views, ground floor, and an upper floor. If the requests I want to make are available, then I check them off and I’m done!

If they aren’t available, then I either call or fax Disney to add the requests to my reservation. 

Faxing Your Room Request

Many Disney World resorts accept room requests via fax. I have found this to be an especially effective way of getting my room requests met!

giraffes at Animal Kingdom Lodge

The amazing view from our “standard” room at Animal Kingdom Lodge

As an example, for our last stay in a Standard View Studio at Animal Kingdom Lodge, my top priorities were to be close to the lobby and have a partial view of a savanna.

Though rooms with full savanna views are a separate booking category, you can actually see animals from many standard view rooms at both Jambo House and Kidani Village. During online check-in, there was not an option to request a partial savanna view but “close to lobby” was an option, so I just chose that and made my other request in a fax. 

I personally have had great success with “faxing” my requests to the room assigner at my resort. I upload my fax in a word document to the website which then sends it off to my Disney resort (I find the fax number for my resort with a quick web search). I aim to fax my room request 5-7 days before my check-in date.

A sample room request fax

As you can see from my example above, I try to be as brief and cordial as possible. I also mention where I’m from and the fact that I am a repeat visitor because I figure it never hurts to make a personal connection. You can download my fax template in a Microsoft Word document here!

Important Note: Some resorts have stopped accepting room request faxes. The resorts that do NOT accept faxes are: 

  • Beach Club Villas
  • Boardwalk Inn/Villas
  • Old Key West
  • Saratoga Springs
  • Wilderness Lodge & Villas

This past November I actually received a phone call from the room assigner at Pop Century a few days after I faxed my request. She called to check if the room she assigned would work for us, and it was perfect. In my experience, you can trust that an actual person will see and address your room requests when you send them via fax.

If your resort doesn’t accept faxes or you’d rather call in your request, I’ll cover that next. 

Calling Disney To Add Your Request

A third way to add a room request to your reservation is to call Disney at 407-W-DISNEY. 

You will have to go through a series of questions before you talk to a person, which I find pretty annoying. When you finally speak with a cast member, be ready with your resort confirmation number. He or she will use this to pull up your reservation and add your requests. 

General Disney World Room Request Advice


Port Orleans French Quarter


I try to be more general than specific in my requests. I don’t ask to be in a certain room or section of the resort – instead, I ask to be as close as possible to whatever is most important.

For our stay in a standard room at Caribbean Beach, I considered requesting one of the villages that are closest to the pool, but I instead decided to just request being as close to the pool as possible.

We ended up being placed in a preferred room, which is closest to the pool and normally costs an extra $40 per night. I was glad I made my request as general as possible because I think it contributed to our magical upgrade!


Enjoying our perfect room location at Kidani Village

I’ve been lucky to always get my rooms requests met, including getting connecting rooms, special views, and proximity to amenities and transportation. I believe this is mostly due to the fact that I do some background research, limit my requests, and submit my requests in the most effective way possible.

I wish you lots of luck in applying these tips and tricks for your Disney World room requests. If you have any questions please join the conversation in my free private Facebook group The Budget Mouse!


  • Ilene Feldmeier

    Hi, thanks for all the info. I used to use touring plans and they did fax for you. Figuring out how to do it myself now. Your template and tips are great!

    January 2019, I stayed at OKW and touring plans said they faxed in my room request. It was granted (YEAH!) but you claim OKW doesn’t accept room request faxes. How do you know who is currently allowing this? Do the resorts post their policy somewhere?

    Also, how do you find resort fax numbers? I’m not having any luck for many of them. Thanks!

    August 24, 2019 at 10:07 am Reply
    • Leah

      Hi Ilene! According to any resort that just has DVC rooms no longer accepts room request faxes. Now I have not tried making one myself recently so I can’t confirm that this is true. I don’t know what the current options for requesting rooms during online check-in is like for OKW, but if you find that the options don’t allow you to request what you want you can either call or fax. Here are the fax numbers for each resort:

      August 24, 2019 at 5:18 pm Reply

    Thanks for the useful information!
    If I make my specific room requests prior to online check-in, what will I do during online check-in? (Wouldn’t the room have already been assigned based on the prior request ? I’ve stayed at Disney resorts many times, but this will be my first time with online check-in.)

    August 23, 2019 at 10:03 am Reply
    • Leah

      Hi Brian! I usually leave the room request section blank during online check-in if I have already called/faxed my request in. Have a great trip!

      August 24, 2019 at 7:54 am Reply
  • Jennifer

    So we should wait until a few days out to request not send it the month before?

    August 12, 2019 at 12:28 pm Reply
    • Leah

      I suggest 5-7 days before check-in if you are sending a fax. You can call Disney and add the request at any point.

      August 13, 2019 at 7:09 am Reply
  • Sarah McDonnell

    Any success with requests made with third party reservations? Plan to use for Venture 10x rewards, but would love to try to request a refurbished room. Not a big deal if we don’t get it, but would like to try :). Will be paying for a preferred room.

    July 29, 2019 at 2:16 pm Reply
    • Leah

      Hi Sarah! You can definitely make a room request when you book with a third party. I mostly book that way myself. Once you have your reservation linked to My Disney Experience it really doesn’t matter how you booked. You make a room request the same way. 🙂

      July 30, 2019 at 6:07 am Reply
  • Hillary Brown

    Hi we are staying at the beach club garden view in August but the only rooms that have been available have been those . We are looking to have something closest since my mother is having knee surgery in September . What should I request to have the closest garden view to the main lobby?

    July 21, 2019 at 8:31 pm Reply
    • Leah

      Hi Hillary and yes, I would definitely request to have a room as close as possible to the lobby. If you fax your room request to the Beach Club you can mention the reason in your request.

      July 23, 2019 at 9:01 am Reply
  • Justin

    I appreciate the reply! I will skip online check-in and instead call in my request now and fax my request 6 days prior to our check-in. Thanks again!

    June 16, 2019 at 11:13 am Reply
  • Justin

    I booked a Water View room at the Yacht Club and want to make sure I have a view of Crescent Lake and not be on the 1st Floor. The online check-in options offers Water View and Upper Floor, however it’s my understanding that in addition to a view of Cresent Lake a view of the Quiet Pool is also considered a “Water View”. How would you suggest I make a request for a view of Crescent Lake and not a 1st floor room?

    June 15, 2019 at 12:43 pm Reply
    • Leah

      Hi Justin! I would request exactly what you want, in this case request a view of Crescent Lake. I recently stayed at the Boardwalk and I called in a room request for an Epcot view. I wanted to be able to see Illuminations from my balcony. I was given a top floor room with a perfect view of the show. So be as clear as possible about what you want and you will hopefully get it!

      June 16, 2019 at 9:47 am Reply
  • Phillipa Hampshire

    Thanks for your advice above re. requesting a room near transportation. One more question, if I do the online check-in, is there somewhere on there I can request the “service your way” (ie. don’t need maid service for the duration of our stay) or do we have to go to reception for that or can we mention it in the fax when I request a room? Thanks

    May 31, 2019 at 5:12 am Reply
    • Leah

      Hi Phillipa! You’ll have to either stop by the front desk at your resort to request service your way or you can call the front desk from your room on your check-in day to request it. I did online check-in and skipped the front desk but was able to get it by calling from my room.

      June 2, 2019 at 12:01 pm Reply
  • Cher

    I booked a preferred room at Carribean Beach and would like Building 26, ground floor – we also like to be close to the mail dining, main pool and transportation. How do I word this best in order to get a good room that would include these things?

    May 23, 2019 at 10:56 pm Reply
    • Leah

      Hi Cher, I’d suggest starting your request with what is most important. Is it to be as close as possible to main dining and pool? I’d make that my first request. Then add the ground floor and last would be the building number. They will try to meet your requests in the order you list them. Hope that helps!

      May 24, 2019 at 9:49 am Reply
  • Gretchen Winterer

    Hi there-thank you fit the helpful info. I’m wondering if you know the answer to this question. We have booked through a dvc owner, are we still able to make our own reservation request?

    May 17, 2019 at 1:48 pm Reply
    • Leah

      Yes, definitely! You just need the Disney confirmation number (which you received from the owner) and you should be able to call and add a room request to your reservation. Many DVC resorts no longer take faxes so you might have to call instead of fax.

      May 23, 2019 at 1:45 pm Reply
  • Phillipa

    I’ve booked a preferred room in All Star music Resort – what should I be requesting and can I request an early/late check-in/check-out or will this be chargeable? Thanks in advance.

    May 7, 2019 at 4:25 am Reply
    • Leah

      Good questions, Phillipa! I’d request a room close to transportation since that will get you close to the amenities at the front of the resort. You can “check-in” online before your trip and get a text message as soon as your room is ready – I’ve had rooms ready as early at 8 am! Though other times it is closer to the official check-in time. During online check-in you enter your expected arrival time at the resort and if you’d rather have any available room or have your requests met. As far as late check-out goes, you can call the front desk early that morning and request it. I’ve only tried this a few times and was granted a few extra hours on one occasion.

      May 11, 2019 at 6:25 am Reply
  • Danielle Rivera

    Do you have the fax number for art of animation?

    April 23, 2019 at 5:19 pm Reply
  • George

    How do I request for a Renovated room at Allstar Movies I booked just a standard room for $117 for August 28-30 (during Galaxy’s Edge opening)

    March 28, 2019 at 1:04 am Reply
    • Leah

      Hi George! I would send in a room request fax or call Disney for this one. There isn’t a way to request a renovated room during online check-in.

      March 31, 2019 at 2:48 pm Reply
  • Brooke

    Hi Leah,
    If a travel agent booked the trip, am I still able to send the fax or is this something the travel agent would need to do?

    March 26, 2019 at 10:11 pm Reply
    • Leah

      You can do it!

      March 27, 2019 at 8:45 am Reply
  • All Star Movies Disney Resort Refurbished Rooms - The Budget Mouse

    […] To get one of the refurbished rooms, I would suggest asking for one as your first request. Here’s more info on how to make effective rooms requests at Disney resorts.  […]

    March 22, 2019 at 6:53 am Reply
  • Elizabeth

    Qi am staying at Caribbean Beach in a standard room. My online check in is available with the option to select Martinique villages. Will I be charged extra?

    March 9, 2019 at 2:27 am Reply
    • Leah

      Hi Elizabeth! You definitely won’t be charged extra if placed into a room in Martinique. You can select it as one of your requests and hope for the best.

      March 9, 2019 at 6:00 am Reply
  • Jambo House vs. Kidani Village: Animal Kingdom Lodge Showdown - The Frugal South

    […] One other note about Kidani Village… this place is huge. If you are in the rooms farthest from the lobby, it takes A LOT of walking to get anywhere. This is a common complaint I hear in the elevators. That said, be sure to request a room close to the lobby at check-in! […]

    February 23, 2019 at 6:31 am Reply
  • Lori

    We will be staying at Art or Animation in April. What do you suggest I request

    February 22, 2019 at 7:09 pm Reply
    • Leah

      Hi Lori! I’d request to be close to transportation since some rooms are quite far away. Other than that you may want to be on the first floor if you have a stroller.

      February 25, 2019 at 1:32 pm Reply
  • Animal Kingdom Lodge Reviews: Pools, Restaurants, and Savannahs - OH MY! - The Frugal South

    […] You may notice that (particularly at Kidani Village) your room can potentially be a LONG way from the lobby! For this reason, I strongly suggest making a room request whenever you stay at Animal Kingdom Lodge (read all about how to make effective room requests in this post).  […]

    February 22, 2019 at 12:44 pm Reply
  • Kay VanWieren

    Just want to say thanks! Your tips and template was helpful!

    February 21, 2019 at 9:58 am Reply
  • Michelle

    I’m trying to send my fax to Caribbean Beach Resort, but there is no answer to the fax number I found online. 🙁 Any suggestions?

    February 19, 2019 at 2:50 pm Reply
    • Leah

      Hi Michelle! Are you using 407-934-2736? That fax number should work!

      February 19, 2019 at 6:31 pm Reply
  • Kristin

    What requests did you make at Pop Century? This is our first trip and also where we are staying.

    January 24, 2019 at 8:52 am Reply
    • Leah

      At Pop Century I usually request to be close to the main building and to be on the bottom floor (easier with stroller).

      January 25, 2019 at 6:08 am Reply
  • Julie

    Leah- dumb question here, but how will we know if our room requests are met? Will they email me ahead of time or will we not really know until we get to the hotel? Thanks!

    October 24, 2018 at 6:38 pm Reply
    • Leah

      Good question Julie! You won’t know until you get your room. I suggest signing up for text notification during online check-in and you should get a text with your room number and a map of the resort. Or you can check in at the front desk and they will give you a map with your room number.

      October 24, 2018 at 9:12 pm Reply
  • Lindsay

    This worked like a charm last month when we were at Disney’s Art of Music resort. 5 days before we arrived, I faxed the hotel (exactly has you describe above) and asked for our room be near transportation and the lobby. We were in Calypso 1, in the 2nd room closest to the end of the building. NEAR transportation and the lobby. I definitely would say it worked because on our Disney online reservation we requested a bottom floor and early check-in.

    Thanks for this wonderful tip!

    July 2, 2018 at 10:11 pm Reply
    • Leah

      Yay, Lindsay! So glad to hear you got the room you wanted.

      July 3, 2018 at 5:49 am Reply
  • Joann

    Is there a list anywhere for the different fax numbers for each hotel?

    April 27, 2018 at 2:55 pm Reply
  • Alicia Lewis

    Using that fax site, with the free fax, it says the cover page will have the fax info on it. That doesn’t affect anything does it?

    October 26, 2017 at 10:38 am Reply
    • Leah

      Nope, not at all. I’ve used it MANY times with much success!

      October 26, 2017 at 11:33 am Reply

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