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How To Do Hilton Online Check In & Choose Your Room in the Hilton Honors App

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hilto worldwide app

One special feature of staying at a Hilton hotel is the ability to do online check in before you arrive with the Hilton Honors app. Did you know you can also choose your own room location when you check-in with the app, too?

In this post I’ll walk you through how the online check in process works and what to expect when you use the app to select your room.

I often use my Hilton Points + Money hack to find the cheapest stays – learn how to stretch your Hilton points in this post!

How To Do Hilton Online Check In

hilton online check in options in app

At 6 am the day before you arrive for your stay you can begin the Hilton online check in process in the Hilton Honors app or online at the Hilton site.

You will need to login with your Hilton Honors account information to see your stay. I assume this only works with stays booked through Hilton (you can read all about how I used points to stay for free in this post).

hilton early check in times in hilton app

You’ll enter your estimated arrival time when you check-in. Though check-in wasn’t until 4 pm, our room was ready closer to 1 pm which was fantastic!

We were allowed an early check in and got into our room as soon it was ready (at no charge). 

How To Choose Your Own Room

choose your room in the hilton app

Next you’ll be given a pre-assigned room, which you can choose to keep or change.

We wanted to be on a lower floor and close to the pool, so I opted to pick another room.

choose a floor on the hilton app

You’ll be able to see how many rooms are available on each floor and select a floor to see the room locations.

choose your room map on the hilton app

Since we wanted a room that overlooked the pool (instead of the parking lot), I consulted a Google Earth map of the hotel to determine which side faced the pool. That really helped me pick the room with the best view!

hilton lobby

We loved our room location and I was glad I spent a few minutes doing Hilton online check in and selecting our room. I would NOT have liked to be on one of the top floors of this huge hotel!

Hilton hotel room interior

I found that I was NOT able to change my room selection once I had committed to it in the app, so I would suggest doing all of your research ahead of time.

I hope this helps anyone wondering how to do Hilton online check in and choose your own room in the Hilton Honors app.

Since I am a frequent traveler to Disney World, I would love to see Disney get on board with this type of technology. How cool would it be to choose your room before your arrive?

Would you like the ability to select your room before your hotel stays? Please leave a comment below and let us know what you think!

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Brandon Rumker

Wednesday 17th of March 2021

Thanks for the easy to follow explanation Leah. Do you know if the checkin time is 6am Eastern time or 6am for the time zone the hotel is located in? Thanks!


Sunday 21st of March 2021

Good question! I would guess 6 am in the time zone the hotel is located in, but I can't confirm that.


Friday 15th of January 2021

When exactly did it charge your card for the room, and if I am 17, but my brother who is 23 paid for the room, but I got there before him, they wouldn't ID me?


Friday 12th of February 2021

As long as you request a digital key you can go straight to the room. The app will let you know your room is ready and charge the room and any deposits.


Saturday 16th of January 2021

Hi Mirna! I use Hilton Honors points for my stays so those get deducted from my account when I book. I'm not sure when your card would get charged. You can avoid having to visit the desk by checking in with the Hilton honors app. You can get notifications when your room is ready and go straight there. You can open the door with your phone. If your borhter bookd the room just have him share his login details with you so you can get into the room as soon as it is ready. I do this often and it works fine.


Wednesday 6th of January 2021

Hello! So do you have to show ID or anything or is it literally contactless check in?


Wednesday 13th of January 2021

No ID - it is completely contactless.


Saturday 18th of January 2020

Will they let you know if your room Is ready earlier or do you have to call and ask?


Sunday 19th of January 2020

They asked for my cell number and sent me a text when my room was ready. But this might not be standard practice at all Hilton hotels so your mileage may vary.


Saturday 26th of October 2019

Thank you Leah! That answered all my questions. I noticed the reason my cellphone wouldn't load the hilton app and even some other apps is because the operating system is outdated.:( I ordered a new phone yesterday. So, I'll be able to use the app and get digital key too! Thank you again!

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